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General Terms of Service

 

Conrad-Media
Last updated: June 2026

 

These General Terms of Service (“Agreement”) govern all working relationships and service engagements between Conrad-Media (“we”, “us”, “our”) and the client (“you”, “your”). By engaging Conrad-Media for any service — whether by signing a proposal, making a payment, or instructing us to commence work — you confirm that you have read, understood, and agree to be bound by this Agreement.

Where a specific service agreement exists (such as our Website Maintenance Plan Terms or Website Development Terms), those terms apply in addition to and alongside this Agreement. In the event of any conflict, the specific service terms take precedence.

 

1. About Conrad-Media

Conrad-Media is a web development and maintenance agency operated as an auto-entrepreneur (sole trader) registered in France under SIRET [YOUR SIRET NUMBER]. We provide web development, website maintenance, and related digital services to business clients in the United Kingdom, France, and internationally.

All client-facing communications, contracts, and invoices are issued under the trading name Conrad-Media.

 

2. Definitions

    • “Services” refers to any web development, maintenance, consultancy, or related work provided by Conrad-Media as agreed in a proposal, brief, or service plan.

    • “Project” refers to any one-off or fixed-scope piece of work commissioned by the client.

    • “Proposal” refers to any written document, email, or brief issued by Conrad-Media setting out the scope, deliverables, timeline, and fees for a Project.

    • “Deliverables” refers to the specific outputs, files, designs, or completed work produced by Conrad-Media in the course of a Project.

    • “Confidential Information” refers to any business, technical, or commercial information shared by either party that is not publicly available.

 

3. Engagement and Commencement

 

3.1 Proposals

All Projects commence from a written Proposal issued by Conrad-Media. The Proposal sets out the agreed scope of work, timeline, fees, and any specific conditions applicable to that Project. The Proposal forms part of the contract between the parties alongside this Agreement.

 

3.2 Acceptance

A Project is considered accepted and authorised to commence when the client:

 

    • Confirms acceptance of the Proposal in writing (including by email), and

    • Makes the required deposit payment as specified in the Proposal

3.3 Changes to Scope

Any changes to the agreed scope of work must be requested in writing and agreed by Conrad-Media before additional work is undertaken. Changes to scope may affect the project timeline and fees. Conrad-Media will issue a revised or supplementary Proposal for any material change in scope before proceeding.

 

4. Fees and Payment

 

4.1 Project Fees

Fees for project-based work are set out in the relevant Proposal. Unless otherwise agreed in writing, project fees are structured as follows:

 

    • 50% deposit payable upon acceptance of the Proposal, before work commences

    • 50% balance payable upon completion and prior to final delivery or launch

 

4.2 Recurring Fees

Fees for ongoing services (such as website maintenance plans) are governed by the relevant service-specific terms and are charged on a recurring monthly basis in advance.

 

4.3 Payment Terms

Invoices are due upon receipt unless otherwise stated in the Proposal. Payment may be made by card via Stripe or by bank transfer to the details provided on the invoice.

 

4.4 Late Payment

In the event of non-payment by the due date, Conrad-Media reserves the right to:

 

    • Suspend work on any active project until outstanding amounts are settled

    • Charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

    • Withhold delivery of final Deliverables until full payment is received

 

4.5 Expenses

Any third-party costs incurred by Conrad-Media on the client’s behalf — including but not limited to stock photography, premium plugins, theme licences, or hosting fees — will be agreed in advance and invoiced separately or included in the Proposal.

 

4.6 Currency

Unless otherwise agreed, invoices to UK clients are issued in GBP (£). Invoices to clients in France and other countries may be issued in EUR (€).

 

5. Client Responsibilities

The client agrees to:

 

    • Provide all required content, materials, assets, and information in a timely manner as reasonably requested by Conrad-Media

    • Designate a single point of contact with authority to provide approvals and instructions

    • Respond to requests for feedback, approval, or information within a reasonable timeframe (typically 5 business days unless otherwise agreed)

    • Ensure that all materials supplied to Conrad-Media (including text, images, and branding) do not infringe any third-party intellectual property rights

    • Provide accurate and complete information relevant to the project

Conrad-Media cannot be held responsible for delays, additional costs, or substandard outcomes resulting from the client’s failure to meet these responsibilities.

 

6. Intellectual Property

 

6.1 Ownership of Deliverables

Upon receipt of full and final payment, Conrad-Media assigns to the client all intellectual property rights in the Deliverables specifically created for that client as part of the agreed Project.

 

6.2 Pre-existing Materials

Conrad-Media retains all intellectual property rights in any pre-existing tools, frameworks, code libraries, templates, or methodologies used in the delivery of services. Where such materials are incorporated into Deliverables, Conrad-Media grants the client a non-exclusive, perpetual licence to use them solely as part of the Deliverables.

 

6.3 Third-Party Materials

Where Deliverables incorporate third-party materials (including WordPress themes, plugins, stock images, or licensed fonts), ownership and licensing of those materials remains with their respective owners. Conrad-Media will make reasonable efforts to identify any such materials and their licence terms.

 

6.4 Portfolio Rights

Conrad-Media reserves the right to display completed work in its portfolio and marketing materials, unless the client requests confidentiality in writing prior to project completion.

 

6.5 Prior to Full Payment

Until full payment has been received, all Deliverables remain the intellectual property of Conrad-Media and may not be used, published, or reproduced by the client.

 

7. Confidentiality

Both parties agree to keep confidential any sensitive or proprietary information shared in the course of the engagement, and not to disclose such information to any third party without prior written consent, except where required by law. This obligation survives the termination of this Agreement.

 

8. Subcontracting

Conrad-Media reserves the right to engage trusted subcontractors or freelancers to assist in the delivery of services. Conrad-Media remains responsible for the quality and delivery of all work regardless of whether subcontractors are used. Subcontractors are bound by confidentiality obligations consistent with this Agreement.

 

9. Warranties and Representations

 

9.1 Conrad-Media Warranties

Conrad-Media warrants that:

 

    • Services will be performed with reasonable skill and care

    • We have the right to enter into this Agreement and provide the services described

 

9.2 Client Warranties

The client warrants that:

 

    • They have the authority to enter into this Agreement on behalf of their organisation

    • All materials, content, and information provided to Conrad-Media are owned by the client or licensed for use, and do not infringe any third-party rights

 

10. Limitation of Liability

 

10.1 Exclusions

To the fullest extent permitted by law, Conrad-Media shall not be liable for:

 

    • Loss of revenue, profit, business, or anticipated savings

    • Loss of data or corruption of data

    • Loss of goodwill or reputation

    • Any indirect, consequential, or special loss

 

10.2 Cap on Liability

Conrad-Media’s total aggregate liability to the client under or in connection with this Agreement shall not exceed the total fees paid by the client to Conrad-Media in the three months immediately preceding the event giving rise to the claim.

 

10.3 Exceptions

Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

 

11. Termination

 

11.1 Termination by Either Party

Either party may terminate this Agreement on written notice if the other party commits a material breach and fails to remedy that breach within 14 days of written notice to do so.

 

11.2 Termination for Non-Payment

Conrad-Media reserves the right to suspend or terminate services immediately in the event of non-payment of any invoice that is more than 14 days overdue.

 

11.3 Effect of Termination

Upon termination:

 

    • The client shall pay for all work completed up to the date of termination on a pro-rata basis

    • Conrad-Media shall deliver any completed Deliverables to the client upon receipt of payment for work completed

    • Each party shall return or destroy the other’s Confidential Information upon request

 

11.4 Deposit Non-Refundability

Deposits paid to commence a Project are non-refundable in the event of cancellation by the client after work has commenced, as they represent a commitment of time and resource allocation by Conrad-Media.

 

12. Force Majeure

Neither party shall be liable for any delay or failure to perform their obligations under this Agreement where such delay or failure results from circumstances beyond their reasonable control, including but not limited to acts of God, pandemic, natural disaster, government action, or failure of third-party infrastructure. The affected party shall notify the other as soon as reasonably practicable.

 

13. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter informally and in good faith in the first instance. If a resolution cannot be reached within 30 days of written notice of the dispute, either party may pursue formal legal remedies.

 

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with this Agreement.

 

15. Entire Agreement

This Agreement, together with any applicable service-specific terms and the relevant Proposal, constitutes the entire agreement between the parties in respect of the services described, and supersedes all prior discussions, representations, and agreements. No variation to this Agreement shall be effective unless agreed in writing by both parties.

 

16. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

17. Amendments

Conrad-Media reserves the right to update these General Terms of Service from time to time. Clients will be notified of any material changes with no less than 30 days’ written notice. Continued engagement with Conrad-Media after that period constitutes acceptance of the revised terms. The current version of these terms is always available at [YOUR T&Cs PAGE URL].

 

Conrad-Media – info@conrad-media.com – conrad-media.com
SIRET: [YOUR SIRET NUMBER]