Privacy Policy
Conrad-Media
Last updated: June 2026
This Privacy Policy explains how Conrad-Media (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website at conrad-media.com, contact us, or engage us for services.
We are committed to handling your personal data responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the French Loi Informatique et Libertés as amended by the RGPD.
Please read this policy carefully. If you have any questions, contact us at info@conrad-media.com.
1. Who We Are
Conrad-Media is operated as an auto-entrepreneur (sole trader) registered in France under SIRET [YOUR SIRET NUMBER]. For the purposes of data protection law, Conrad-Media is the data controller in respect of personal data collected through this website and in the course of providing services.
Contact:
Conrad-Media
info@conrad-media.com
conrad-media.com
2. What Personal Data We Collect
We collect and process the following categories of personal data:
2.1 Data You Provide Directly
- Contact form submissions – name, email address, company name, phone number, and the content of your message
- Client onboarding – name, business name, email address, billing address, and website access credentials (WordPress, hosting panel)
- Payment information – billing name and address; card payment data is processed directly by Stripe and is not stored by Conrad-Media
2.2 Data Collected Automatically
- Website usage data – pages visited, time spent on site, referring URLs, browser type, and device type, collected via Google Analytics
- Cookie data – as described in our Cookie Policy and managed via CookieYes
2.3 Data from Third Parties
- Stripe – we receive confirmation of payment status and basic billing details from Stripe following a transaction
- Brevo – we use Brevo to manage client email communications; contact data held in Brevo is subject to their own privacy policy
3. How We Use Your Personal Data
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Responding to enquiries | Name, email, message content | Legitimate interests |
| Delivering contracted services | Name, email, website credentials, billing details | Performance of a contract |
| Processing payments | Billing name, address (via Stripe) | Performance of a contract |
| Client communications and updates | Name, email address | Performance of a contract |
| Email marketing to existing clients | Name, email address | Legitimate interests |
| Website analytics and improvement | Usage data (via Google Analytics) | Consent |
| Legal and compliance obligations | As required | Legal obligation |
A Note on Email Marketing
We add clients to our mailing list as part of the onboarding process, on the basis of legitimate interests – we have a reasonable expectation that existing clients may wish to receive relevant updates, service information, and occasional news from Conrad-Media. You may unsubscribe at any time using the link in any email or by contacting us directly.
We do not add prospective clients or website visitors to our mailing list without explicit opt-in consent.
4. Cookies and Tracking
Our website uses cookies to function correctly and to help us understand how visitors use the site. Cookies are managed via CookieYes, which presents you with a consent banner on your first visit.
The categories of cookies we use are:
- Strictly necessary cookies – essential for the website to function; no consent required
- Analytics cookies – Google Analytics, used to understand website usage patterns; only set with your consent
- Functional cookies – used to remember your preferences; only set with your consent
You can review, update, or withdraw your cookie consent at any time via the cookie settings link in the footer of our website. For full details of the cookies set, please refer to our Cookie Policy.
5. Third-Party Data Processors
We work with the following third-party services that may process personal data on our behalf:
| Processor | Purpose | Location | Privacy Policy |
|---|---|---|---|
| Stripe | Payment processing | USA (EU/UK adequacy mechanisms apply) | stripe.com/privacy |
| Brevo (Sendinblue) | Email marketing and client communications | France / EU | brevo.com/legal/privacypolicy |
| Google Analytics | Website analytics | USA (EU/UK adequacy mechanisms apply) | policies.google.com/privacy |
| CookieYes | Cookie consent management | UK / EU | cookieyes.com/privacy-policy |
All third-party processors are contractually required to process data only as instructed and in accordance with applicable data protection law.
6. International Data Transfers
Some of our third-party processors are based outside the UK and EU, including in the United States. Where personal data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions, in accordance with UK GDPR Chapter V and GDPR Chapter V respectively.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Client contract and billing records | 7 years (legal and tax compliance) |
| Email correspondence | 3 years from last contact |
| Website access credentials | Duration of service engagement, then securely deleted |
| Contact form enquiries (non-clients) | 12 months from last contact |
| Analytics data | 26 months (Google Analytics default) |
| Email marketing data | Until unsubscribe or withdrawal of consent |
8. Your Rights
Under UK GDPR and French RGPD, you have the following rights in respect of your personal data:
- Right of access – you may request a copy of the personal data we hold about you
- Right to rectification – you may ask us to correct inaccurate or incomplete data
- Right to erasure – you may ask us to delete your personal data in certain circumstances
- Right to restriction – you may ask us to restrict processing of your data in certain circumstances
- Right to data portability – you may request your data in a portable, machine-readable format
- Right to object – you may object to processing based on legitimate interests, including direct marketing
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at info@conrad-media.com. We will respond within 30 days. We may need to verify your identity before processing your request.
Complaints
If you are based in the UK and are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
If you are based in France, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) at cnil.fr.
9. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include:
- Secure storage of website access credentials
- Use of HTTPS across our website
- Access to client data restricted to authorised personnel only
- Third-party processors selected on the basis of their security standards
No method of transmission over the internet is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
10. Children’s Data
Our services are directed at businesses and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.
12. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:
Conrad-Media
info@conrad-media.com
conrad-media.com
Conrad-Media – info@conrad-media.com – conrad-media.com
SIRET: [YOUR SIRET NUMBER]
